FAQ

What happens when I place an order?

When you first speak to us at Your Print Shop, we will appoint a customer Service rep who will be dedicated to looking after your requirements. Your customer service rep will discuss your requirements with you and draw up a quote as well as a brief for our designers. Your customer service rep with then liaise with both designers and yourself through the design process (or the checking process if you have chosen to supply your own artwork) and arrange for your finished proof to be sent to you for approval.

Once you have approved your proof, your customer service rep will forward your artwork to our production team for printing or manufacturing and arrange for your invoice to be mailed to you ready for payment prior to pick up. Your rep will contact you as soon as your product is ready and, providing your invoice has been paid, arrange for you to pick up your product or organise a courier.

Can I see a proof copy before my work is printed?

Yes of course! Your Print Shop always forward you a proof for approval prior to any printing. This is usually provided via email; however we can fax or post your proof if you do not have email access.

Once you have approved your proof, your work will be sent to print. If you require a press check, please talk to your Customer Service Rep who will be able to arrange this for you at an additional cost.

Are there minimum quantities I need to order?

Your Print Shop is set up for print jobs of all sizes, so there is no minimum order size. Our digital printer and wide format printer allow us to provide you with the option for one-off products and variable printing data. You will find that your printing is usually cheaper per unit if larger numbers of multiples are required because the process of setting up a print job remains the same, however we are very happy to provide small print runs if that is what you are looking for. For more details of our capacity for small print runs, please call us and talk to one of our customer service reps.

Can I choose eco-friendly products?

Your Print Shop are happy to discuss the great range of eco-friendly print products we have available for you - just speak to one of our customer service reps about your requirements. If you have a specific product in mind or a product you have used previously talk to us - in most cases we can match or offer a similar product.

How long will it take for my order to be printed?

Print orders vary as to how long they take to print depending on the complexity and size of the job. While some items can be easily completed in one to two days, others take one to two weeks. At your initial meeting your customer service rep will discuss your deadlines and the timeframe required for your work.

Please talk to your customer service representative if you have an urgent deadline -if you have a plane you just have to catch with your new prints we do our best to be accommodating and many of our products can be produced in a short time period.

Can I supply my own artwork?

You are welcome to supply your own artwork to us for printing. In order to ensure that you receive the best possible printed product there is a small checking fee for our graphic designers to check that the artwork you have supplied is correctly set up for professional printing presses.

How do I send my artwork?

The best way to send your artwork to Your Print Shop is via email, although we can also accept artwork provided on a CD. Please send your artwork as high resolution, with bleed, in cmyk (unless spot colour is required). Insert info re PDF/x4.

If you are having problems sending large files via email, please talk to our Customer Service Reps about how to send large files easily via free web services.

Do your signs fade?

At Your Print Shop we use the best quality vinyls and signage products to ensure our signs have maximum durability. The Western Australian climate is particularly harsh on signage, and therefore all printed or painted signs will eventually fade in our conditions, however with good products such as are used at Your Print Shop colours are more fade and crack resistant.

The length of time a sign will last depends on which way the sign is facing (North/West being the worst), the colours used (red in particular is more prone to fading) and the types of sign.

Using quality products from Your Print Shop you can expect:

  • 7-9 years from a vinyl cut sign
  • 3-5 years from a full colour digital print sign with UV resistant laminate

Our signage team have over 15 years experience producing quality signs in WA. Talk to us about your unique signage requirements and we will help you to find a solution that will best suit your conditions.

Why won't Your Print Shop use cheap vinyl?

We're passionate about creating quality signage, so we only use products that we know will provide a good outcome for our clients. Our experiences with cheap vinyl have been so bad that we now refuse to use it, even when the job is intended to last only 3 days (which has happened for conferences).

Cheap vinyl lasts a significantly shorter time, tends to fade quickly, the colours can run, and on vehicles the vinyl shrinks leaving marks on the paintwork. Additionally, the glue/ adhesive on cheap vinyl is vastly inferior and therefore is more likely to damage the paintwork if used on your vehicle.

Do full vehicle wraps damage car paintwork?

There are several products available on the market for vehicle signage. Your Print Shop only uses 3M cast vinyl products. Designed specifically for vehicles, 3M cast vinyl does not leave marks or shrink over time. When the time comes to replace the vehicle graphics it is easy to remove leaving behind limited residue and a damage free paint job.

Why are we so confident in 3M cast vinyl? Your Print Shop use 3M cast vinyl on our own vehicles, and have been delighted with the flawless quality of paintwork upon removing signage prior to reselling.

What's digital print?

Digital print is a printing process where a digital image (for example a photo stored in a computer or a file of graphics and text) is printed onto a surface. The digital print process generally relies on laser or inkjet printers.

Because digital printing does not require the creation of printing plates it is an excellent solution for short run prints, printing jobs that require variation between prints, and printing on demand. As the process of creating digital prints is less complicated, there is less labour required and the quality of printers has increased digital printing has become a popular alternative to traditional offset printing.

In addition to our high volume digital printer, Your Print Shop also has a wide format digital printer that is excellent for creating full colour large prints on surfaces such as paper, vinyl and canvas such as is used in posters, signage, vehicle wraps and banners.

What's offset print?

Offset printing is a traditional printing process where plates are prepared and inked to create multiple identical images. The preparation of plates means that offset can be a technically challenged to set up, however once plates have been created and colours are set correctly offset printing produces large volumes of printing with excellent accuracy and cost effectiveness.

Offset printing is ideal for large print jobs and jobs requiring precise printing in bulk. Contact your Your Print Shop Customer Service Rep to discuss the best option for your printing and budget requirements.

What does 'gsm' mean?

GSM refers to Grams Per Square Metre, and is a measure of the density of paper - perhaps most easily thought of as the thickness of the paper. Common gsms:
  • 54 gsm - newspaper weight
  • 90 gsm - standard weight of A4 white office paper
  • 150gsm - popular promotional brochure printing weight
  • 310gsm/350gsm - standard business card weights

At Your Print Shop we're able to advise you on suitable paper weights for your printing project, and supply a wide range of weights in varying colours and finishes.

What is the difference between spot and full-colour?

Accurately reproducing colour can be surprisingly tricky - and different projects have different requirements when it comes to getting colours right. Where accurate replication of an exact colour is needed (for example matching the exact shade of red of a company brand across all of the company's printed products) a particular kind of colour called ‘spot colour' is used. A colour is chosen from a colour matching and calibration system, and that colour is then used in every document for the company's artwork. At Your Print Shop we use the Pantone PMS colour system for our spot colours.

With spot colours, colour replication should be exact with only up to 2% variance, allowing clients consistency in their printed promotional goods. Spot colour has limitations in that it is more difficult to set up and therefore a limited number of spot colours can be used in any one publication. It is also most suited to areas of solid colour rather than graduated colours as would be found in a photographic image.

Full Colour printing allows a complete spectrum of colour to be printed making it an excellent choice for projects where colour photographic imagery or colour gradients are used. While full colour may replicate colours with slightly less accuracy than a spot colour, modern printing techniques mean that it is still a good choice for all round printing.

What is the difference between CMYK and RGB?

CMYK and RGB are different ways of mixing colour. CMYK stands for Cyan, Magenta, Yellow and Black and they are the four colours used in varying quantities in printing presses to make a full colour print. RGB stands for Red, Green and Blue - which are the primary colours used in varying quantities to create coloured light, for example on a TV screen or computer monitor.

Because CMYK and RGB are used very differently, it is therefore important to have the correct scheme selected for the intended purpose of the output if colours are to be accurately reproduced. If you are designing your own artwork, check you have your settings on CMYK for print…

When are you open?

If you'd like to call or visit us at 65 Ferguson St, Maylands, our office is open from 8.30 am til 5pm weekdays.

What payment methods do you accept?

We accept credit card in person and online, cheques (funds will need to clear before delivery/collection of goods), cash, eftpos and direct deposit.

What do I do if I have questions?

If you have any questions please don't hesistate to contact us!

Our office hours are 8.30am to 5pm Monday to Friday, during which time you can call us on (08) 9370 4280 or visit us at 65 Ferguson St Maylands, WA.